Privacy Policy

Last updated: March 2026

At Createnvy (createnvy.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website and placing orders with us, you agree to the terms of this policy.

1. Who We Are

Createnvy is an online fashion store based in Delhi, India, selling women’s clothing including dresses, co-ord sets, kaftans, kurta sets, jackets, and shirts. The website is operated by Neeru and Vrinda.

For any privacy-related queries, you can contact us at:

  • Email: support@createnvy.com
  • Website: createnvy.com/contact
  • Location: Noida, India

2. What Data We Collect

When you use our website, we may collect the following types of information:

a) Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Delivery address (including city, state, pincode)
  • Payment information (processed securely via Razorpay — we do not store card details)
  • Order history and preferences

b) Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on site
  • Device type (mobile, desktop, tablet)
  • Cookies and similar tracking technologies

c) Information from third parties:

  • If you contact us via Instagram or Facebook, we may receive your social profile information as shared by those platforms.

3. How We Use Your Data

We use the information we collect for the following purposes:

  • To process and fulfil your orders
  • To send order confirmation, shipping updates, and delivery notifications
  • To handle returns, exchanges, and customer support queries
  • To send promotional emails about new arrivals, offers, and events (only if you have opted in)
  • To improve our website, products, and customer experience
  • To comply with legal obligations under Indian law
  • To prevent fraud and ensure the security of our platform

4. Who We Share Your Data With

We do not sell your personal data. We only share it with trusted third parties who help us operate our business:

  • Razorpay: Our payment gateway. They process your payment information securely. View their privacy policy at razorpay.com/privacy.
  • Delhivery & courier partners: Your name, phone number, and delivery address are shared with our logistics partners to fulfil your order.
  • Hostinger: Our website hosting provider. Your data is stored on their servers.
  • Google Analytics: We may use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
  • Meta (Instagram/Facebook): If you interact with our ads or social pages, Meta’s own privacy policy applies to that interaction.

All third parties are required to handle your data securely and only for the purposes we specify.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:

  • Keep items in your cart between sessions
  • Remember your login status
  • Understand how you navigate our site (via analytics)
  • Show you relevant ads on other platforms (via Meta Pixel, if enabled)

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some features of our website, such as the shopping cart.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to:

  • Maintain your account and order history
  • Comply with legal and tax obligations (typically 7 years under Indian law)
  • Handle any disputes or refund claims

If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
  • Portability: Request your data in a portable format.

To exercise any of these rights, please contact us at [your Createnvy support email].

8. Payment Security

All payments on Createnvy are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or transmit your card details on our servers. All payment data is encrypted and handled entirely by Razorpay.

9. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to check this page periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please get in touch:

  • Email: support@createnvy.com
  • Website: createnvy.com/contact
  • Address: Noida, India

We will respond to all privacy-related queries within 7 business days.